Book Freediving Retreats (“we,” “us,” or “our”) operates the website https://bookfreedivingretreats.com and related services that allow users to discover, book, and manage freediving retreats and experiences around the world.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our site, connect external accounts, or use our services.
1. Information We Collect
We collect the following types of information:
A. Information You Provide to Us
- Account Information: name, email address, and login credentials.
- Booking Details: billing or payment information, retreat preferences, and communications.
- Voluntary Data: feedback, reviews, or other messages you send to us.
B. Information We Collect Automatically
- Usage Data: pages visited, browser type, IP address, and other analytics data.
- Cookies: to improve website performance and user experience.
C. Information from Connected Accounts (APIs)
If you connect a third-party account, we may access certain information with your explicit consent, including:
- Dive and activity data (e.g., dive times, depths, and metrics)
- Profile information (e.g., display name)
This data is only used to display your dive history, generate insights, and personalize your freediving experience.
You can disconnect linked accounts at any time in your account settings.
2. How We Use Your Information
We use your personal information to:
- Operate and improve our website and services
- Process bookings and payments
- Display and personalise retreat recommendations
- Integrate with Garmin and other APIs to show activity data
- Communicate with you about your account, retreats, or support
- Ensure the security and integrity of our platform
We do not sell, rent, or share your data with third parties for advertising or marketing.
3. Data Sharing and Disclosure
We may share limited information only:
- With trusted service providers (such as web hosting, analytics, or payment processing) who help us operate our services — under confidentiality and data protection agreements.
- When required by law, regulation, or court order.
We never share activity data with third parties or other users without your explicit consent.
4. Data Storage and Security
Your data is stored securely on servers located in Singapore (AWS Lightsail) and may be accessed by authorised staff based in Australia.
We use encryption, access control, and monitoring to protect your data from unauthorised access, alteration, or loss.
While no online service is completely secure, we take all reasonable steps to protect your personal information.
5. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services,
- Meet legal or regulatory obligations, or
- Resolve disputes.
You may request deletion of your data at any time (see Section 7 below).
6. Cookies and Analytics
We use cookies to improve your experience, remember your preferences, and analyse site performance.
You may disable cookies in your browser settings, but some parts of the site may not function correctly.
7. Your Rights and Choices
Under Australian privacy law, you have the right to:
- Access and request a copy of your personal information
- Request correction of inaccurate information
- Withdraw consent for data use
- Request deletion of your data (“right to be forgotten”)
To exercise these rights, contact us at brennan@brennanhatton.com.
We will respond within a reasonable time frame.
8. International Data Transfers
Your personal information may be transferred to or stored on servers outside Australia (such as in Singapore).
We ensure that these transfers comply with Australian privacy requirements and are handled securely.
9. Third-Party Links and Services
Our website may link to third-party websites (for example, partner retreats, or schools).
We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy periodically.
The “Last updated” date above reflects the latest version.
Any significant changes will be communicated through the website or by email.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Book Freediving Retreats
📍 Based in Australia
📧 brennan@brennanhatton.com